Company: Eccleshill Hand Car Wash Ltd, a company registered in England (company number 12016743) whose registered office is at 319 Harrogate Road, Bradford, England, BD2 3SU.
Terms: By accessing any part of the Website, you indicate that you accept these Terms.
Amendment of terms: These Terms are subject to change at any time, and effective upon posting on the Website. It is advised you check back regularly in the case of any amendments.
Website access: You may access some areas of the Website without making a booking or registering your details with us. Most areas of the Website are open to everyone.
Responsibility: You are responsible for making all arrangements necessary for you to have access to the Website. You are also responsible for ensuring that all persons who access the Website through your Internet connection are aware of these Website Terms and that they comply with them.
Website availability: While we try to ensure the Website is normally available twenty four hours a day, we do not undertake any obligation to do so, and we will not be liable to you if the Website is unavailable at any time or for any period.
Information security: The transmission of information via the internet is not completely secure. Although we take the steps required by law to protect your information, we cannot guarantee the security of your data transmitted to the Website; any transmission is at your own risk.
Service Delivery: It is the client’s responsibility to ensure your vehicle is in a reasonable condition by removing excess items from the interior and boot area. Either remove all your personal belongings, or put them in a bag away from rubbish that we will clear. Items that may resemble rubbish could be considered disposable and, therefore, removed. We will not be held responsible in such a situation.
Timings: Estimated times of arrival and Service completion may be provided, these are only estimates. We do not guarantee that Orders will be completed within the estimated times.
Cancellation due to Weather: Eccleshill Hand Car Wash carry out valet services all year round, on some occasions, the weather prevents us from pursuing our duties. If no sheltered work area is available, bad weather may regrettably force us to cancel. We will contact you by phone or email to confirm the cancellation and to re-schedule a more suitable appointment.
Engine Cleaning: The Valeters will take no responsibility for any damage caused by washing an engine compartment.
Upon completion: Whilst every effort is made to ensure that valeting services are carried out to the highest standard and to the best of our ability, customers are requested to check the vehicle(s) on completion before providing confirmation of approval that work has been carried out to the standard and specification described. If there is any cause for dissatisfaction, customers are asked to point out the discrepancy to a member of our team, who will endeavour to correct it at that time and to the best of their ability. No responsibility can be accepted by the company for omissions/discrepancies detected after our worker(s) has left the customers’ premises.
Surcharge: PLEASE NOTE Eccleshill Hand Car Wash reserves the right to adjust the price quotation subject to inspection of the car. Excessively dirty cars may incur a surcharge which & is capped at £40.00. We will inform you at the time, before any works have begun.
Payment: Payment for valeting services can be made via our website at the end of our online booking form or on the completion of the work via Cash, Debit/ Credit Card or Bank Transfer payments.
The Company uses an internationally recognised company called Stripe to process all payments. Payment for bookings must be made by an accepted credit or debit card through the Platform.
Due to standard banking procedures, once you have submitted a booking that you are paying for by credit or debit card and your payment has been authorised, your bank or card issuer will “ring-fence” the full amount of your booking. A cancellation of a booking does not guarantee funds will be released back to your account immediately. You acknowledge and agree that neither we nor the relevant Operator will be responsible or liable to you in relation to a delay by your bank or card issuer in the release of funds back into your account.
Booking maintenance and customer feedback: We welcome any feedback and want to help our customers. In the case of any questions or problems, please send us an email to the address listed at the bottom of the page. In the event that you are dissatisfied with the quality of any Products or the Service provided by an Operator, please consider providing feedback by emailing us. The feedback is an important part of our quality control and helps us to improve.
Compensation, disputes & refunds: If you are dissatisfied with the quality of the Service provided by an Operator and wish to seek a return visit to correct the issues, you are requested to contact [email protected] to provide feedback within 48 hours of your booking being completed. Eccleshill Hand Car Wash will strive to make sure any complaints are resolved fairly. In the circumstance that there is suspected damage to a vehicle, Eccleshill Hand Car Wash will initially assist in coordinating an investigation between the customer and the Operator and advise on next steps.
You are permitted to use the Website for your own personal non-commercial use on the following basis:
- You must not misuse the Website by or attempt to hack it in any way
- The copyright and other intellectual property rights (such as text, graphics, data, graphics, HTML, videos, images and other content) in the Platform and in material published on it are owned by us or our licensors. These works are protected by copyright laws and treaties around the world and all rights are reserved. Any use of such material from the Website is prohibited unless with prior consent.
- In order to use any of the materials on the Website or the Website itself for commercial purposes, you will require a licence from us.
- You must not modify the digital or paper copies of any materials that you print off and you must not use any pictures, photographs or any other graphics, video or audio sequences separately from any accompanying text.
- In the case of any use, our status as the author of the material should always be acknowledged.
Reservation of rights: Any rights not expressly granted in these Website Terms are reserved.
Liability: Nothing in these Website Terms excludes or limits our liability for death or personal injury arising from our negligence, our liability for fraudulent misrepresentation, or any other liability which cannot be excluded or limited under applicable law. Nothing in these Website Terms affects your statutory rights.
Exclusion of liability: We will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with the Service or the Website (including the use, inability to use or the results of use of the Service or the Website) for:
- any loss of profits, sales, business, or revenue;
- loss or corruption of data, information or software;
- loss of business opportunity;
- loss of anticipated savings;
- loss of goodwill; or
- any indirect or consequential loss.
Limitation of liability: Subject to clauses mentioned above, our total liability to you in respect of all other losses arising under or in connection with the Service or the Website, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed £20.
Headings: The headings in these Website Terms are included for convenience only and shall not affect their interpretation.